Privacy Policy

Last Updated November 1, 2022

Welcome to the DocAware Privacy Policy, which contains essential legal information informing you of how we process your personal data. At DocAware we have one purpose, to improve people’s lives. We do this by monitoring the medical license for physicians along with the exclusion & sanction screening, and CMS open payments reporting.

This Privacy Policy explains how we use your personal data, to deliver our services and products to you from DocAware or one of our brands so that you can make informed choices and be in control of your personal data. This Privacy Policy also governs the use of your data through DocAware’s websites and Apps (the “Platform”).

Please take some time to understand this Privacy Policy, which must be read in conjunction with our Terms of Use. It is important that you read this Privacy Policy together with any other fair processing notice that we may provide to you on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other privacy notices and is not intended to override them.

Changes to this Privacy Policy and your duty to inform us of changes to your personal data

We regularly review this Privacy Policy. We may update this Privacy Policy from time to time, and notify you if we make any material changes. By continuing to use our products and services after you’ve received notification of material changes, you are agreeing to the updated Privacy Policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What Personal Information Do We Collect?

The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:

Name and contact details, such as, first and last name, email address, postal address, telephone number
Work-related information, such as job title and other employment or education information
Financial Information, such as bank account, credit, and debit card numbers for processing of payments
Usage information, such as, behavioral information about how you navigate within our Services and which elements of our Services you use the most and information regarding the goods and/or services you wish to order, wish list, preferences, interest, etc. Other information shared by you through our websites, apps, web shops, and other products.
Computer, device, and connection information, such as IP address, browser type, and version, and location

If you are under 13 years of age, please do not use or access the Services. DocAware does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years of age. If DocAware learns that the personal information of persons under 13 has been collected on or through the Services, we will take appropriate steps to delete this information.

How We Collect Personal Information?

We and our third-party service providers may collect personal information from the following sources:

Direct Interactions, such as, when you register for our Services
Data from Third Parties, such as, information on third-party websites or other information you may have made publicly available or information provided by third-party sources, including but not limited to government entities and data resellers
Automated Tracking Technologies, such as information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons, and internet tags

How We Use Your Personal Information?

Personal information collected is used for the purposes for which you have provided it and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.

The lawfulness of the processing is one of the main principles relating to the processing of your personal information - we apply the following legal processing grounds:

processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;
processing is necessary for the purposes of our legitimate interests - for example, to improve the quality of our products and services;
processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws;
with your given consent.

Depending on how you interact with us and the Service, we may use your personal information for the following purposes:

Administering our relationship with you and our business, such as providing and managing your access to and use of our Services. This processing is necessary for the performance of a contract;
Improving our Services and developing new products, such as inviting you to participate in surveys or to personalize your experience with our Services. This processing is necessary for the purposes of our legitimate interests;
Marketing, such as providing you with marketing or advertising communications that we think you may be interested in. This processing is with your given consent or for our legitimate interests;
Recruiting, such as assessing job applicants. This processing is in order to take steps prior to entering into a contract or with your given consent;
Providing online communities, such as making chat rooms, forums, message boards, or news groups available to you. This processing is necessary for the performance of a contract or our legitimate interests. Please remember that any information disclosed in these forums is public. We encourage you to exercise caution when disclosing personal information in these forums, as this information is made available to other users. Do not disclose information in these public forums that might be considered confidential or proprietary or that you do not wish to be publicly available or that you are prohibited from disclosing.
Other general business support purposes, including but not limited to, procurement, financial and fiscal management, risk and compliance management, and external reporting. This processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws or for our legitimate interests.

Sharing Your Personal Information?

To be able to provide you with the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:

other DocAware affiliates or subsidiaries, e.g. for providing underpinning technology to support the Services we are delivering;
our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;
our business partners, to the extent you have purchased or expressed interest in, a product or service of a such business partner, interacted with them or otherwise authorized the sharing of your personal information with such business partner;
subscribing, accrediting or professional organizations, e.g. for providing utilization information to organizations that provide you with access to our Services and/or sharing tracking and redeeming credits for professional accreditation;
organizations involved in business transfers, e.g. to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business;
other parties, e.g. as needed for external audit, compliance, risk management, corporate development and/or corporate governance-related matters; or
governmental authorities and regulators, as required under applicable law.

Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place in accordance with applicable data protection laws. As required under applicable law, third parties are required to use appropriate safeguards to protect personal information and they can only access personal information that is necessary for performing their specific tasks.

How Long Do We Keep Your Personal Information?

Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.

Security

We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers, and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security, and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.

What Are Your Rights

We will honor your rights under applicable laws. To the extent provided under your local data protection laws, including European data protection laws, your rights include the following:

Access your information

You have the right to submit what is known as a ‘data subject access request’, which enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Rectify incorrect information

If you believe that any of your data is incorrect, you can ask us to rectify it. We make sure to do so if this is the case, however, we may need to verify the accuracy of the new data you provide to us.

Erase your information

This enables you to ask us to delete or remove personal data where there is no lawful basis for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Restrict further processing of your data

This enables you to ask us to suspend the processing of your personal data in the following scenarios:

if you would like us to verify it is accurate;
where the data has been processed unlawfully, but you do not want us to erase it;
where you need us to hold the data even if we no longer require it to establish, exercise or defend legal claims;
you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request transfer of your data to you or to a third party

Your data will be provided in a structured, commonly used, mchine-readable format. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. Note that this right only applies to information you have provided to us.

Withdraw your consent at any time

This is applicable when we are relying upon your consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Response time

We try to respond to all legitimate requests within one month of receiving the request. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The Use of Cookies

We use cookies to optimize our websites and analyze website traffic. On occasion, we may use third-party cookies, notably social media plugins, to enable you to share ideas and information related to us instantly and for marketing purposes.

Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and make it more user-friendly. Third-party Cookies may collect information to analyze personal browsing behavior.

We may use Cookies belonging to one of the four categories listed below.

Necessary Cookies - these mandatory Cookies are needed for our websites to function properly.
Functional Cookies - these Cookies add additional functionality to our websites.
Performance Cookies - these Cookies support analytic services that help us to improve our website’s functionality and user experience.
Interest Cookies - these Cookies can be applied to collect insights to issue personalized content and advertising on our and other websites.

If you do not want cookies to be stored, then you may turn off certain cookies described above individually or you can select the appropriate options on your web browser or in the cookie-tool provided on some of our websites to block or delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of our websites, such as being able to log on to member-specific areas.

Links To Other Websites

Our websites may contain links to other DocAware or third-party websites, which may have privacy notices that differ from ours. We are not responsible for the collection, processing, or disclosure of personal information collected through other websites.

We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.

DocAware may provide you with additional or different privacy notices in specific instances on how your personal information is collected and used for a specific Service.

Contact Us

If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us as follows:

By email to:support@Mydocaware.com